1lee FAQ — Everything Pakistani Players Want to Know

No. Each person is only permitted one active 1lee account. Creating multiple accounts to claim bonuses more than once is a direct breach of 1lee's Terms and Conditions. If duplicate accounts are identified, all associated accounts will be permanently closed and any balances may be forfeited. If you believe your original account still exists, contact support at support@1lee.click before trying to re-register.

Identity verification (KYC) is triggered at certain stages — typically your first withdrawal above a set threshold or if our security system flags unusual activity. You'll be asked to submit a clear photo of your CNIC (front and back) along with a recent selfie holding the document. Verification is processed within 24 hours on business days. Having your CNIC ready means faster processing when the time comes.

On the login page, click "Forgot Password?" and enter your registered Pakistani mobile number. A 6-digit OTP will be sent to that number immediately. Enter it on the next screen to verify, then set your new password. The process takes under two minutes. Make sure your new password is at least 8 characters and is different from the old one. If you've lost access to your registered mobile number, contact support for manual account recovery.

Log in to your 1lee account, go to Account Settings, and navigate to the Profile section. You can request a mobile number update there — you'll need to verify both your old number (OTP to old number) and your new number (OTP to new number) to complete the change. If you no longer have access to your old number, email support@1lee.click with your CNIC details to initiate a manual change. This change can take 24–48 hours to process.

Accounts lock automatically after several consecutive failed login attempts as a protective measure. The lock lifts after 30 minutes. If the account remains locked after that window, or if you believe it has been suspended for another reason, email support@1lee.click with your registered mobile number. Do not attempt to create a new account in the meantime — that would compound the issue.

The minimum deposit on 1lee is Rs 500. This applies to all payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard. There is no maximum deposit limit through the standard deposit flow, though individual payment providers may impose their own per-transaction limits. 1lee does not charge any fees on deposits.

Log in to your 1lee account and go to the Cashier / Deposit section. Select Easypaisa as your payment method, enter the amount you wish to deposit (minimum Rs 500), and confirm. You'll be redirected to or shown the Easypaisa payment details. Complete the transaction in your Easypaisa app — the funds appear in your 1lee wallet within seconds during business hours. Keep your Easypaisa transaction reference in case you need to raise a deposit query with support.

Easypaisa and JazzCash deposits are credited to your 1lee wallet in real time — typically within 30 seconds of the payment being confirmed on the provider's end. NayaPay and SadaPay deposits are similarly fast. IBFT bank transfers can take 15 minutes to 2 hours depending on the sending bank. Visa/Mastercard deposits are usually instant. If a deposit hasn't appeared after 2 hours, contact support with your transaction reference and deposit receipt.

No — 1lee charges zero fees on deposits regardless of the payment method used. The amount you deposit is exactly the amount that arrives in your 1lee wallet. Note that your own bank or mobile wallet provider may charge a transaction fee on their end — this is outside 1lee's control and varies by provider. Check your Easypaisa or JazzCash app for their own fee schedules if this is a concern.

Yes. IBFT (Interbank Fund Transfer) is supported on 1lee. Select "Bank Transfer / IBFT" from the deposit options in your 1lee Cashier, and you'll receive the 1lee bank account details and a unique reference number. Send the transfer from your bank's mobile app or internet banking, using the exact reference number provided. Processing time is typically 15 minutes to 2 hours. Always use the reference number — transfers sent without it take significantly longer to match and credit.

Go to the Cashier in your logged-in 1lee account and select Withdraw. Choose Easypaisa, enter the amount, and confirm. The payout is sent directly to your registered Easypaisa number. Most withdrawals are processed within 30 minutes during business hours. For first-time withdrawals or amounts above Rs 50,000, identity verification may be required before the payout is released. The withdrawal must go to the same payment method you used to deposit.

The minimum withdrawal from 1lee is Rs 500 — the same as the minimum deposit. This applies to all withdrawal methods. There is no fee charged by 1lee on withdrawals. If you have a combination of real-money balance and bonus balance, only real-money funds that have completed any applicable wagering requirements are withdrawable.

Common reasons for a withdrawal delay include: pending identity verification (KYC), active bonus wagering requirements not yet completed, the withdrawal being your first above the verification threshold, or a payment provider processing delay. Log in and check your withdrawal status in the Cashier — the reason for any hold is shown there. If the status shows "Processing" for more than 4 hours, contact support with your withdrawal reference number.

In most cases, withdrawals must go back to the same payment method used to fund your account — this is a standard anti-fraud and anti-money laundering requirement, not a 1lee-specific restriction. If you no longer have access to the payment method you deposited with (e.g., you've changed your mobile number and lost your Easypaisa account), contact support to discuss your options. Manual verification will be required.

No bonus code is needed. When you make your first qualifying deposit on 1lee (minimum Rs 500), the welcome bonus is credited to your account automatically. The bonus appears in your wallet within seconds of your deposit clearing. Wagering requirements and other terms apply — these are detailed on the Terms and Conditions page. Only one welcome bonus per person/household/device.

Wagering requirements (also called playthrough requirements) are the number of times you must bet the bonus amount before any winnings derived from it can be withdrawn. For example, a 20x wagering requirement on a Rs 1,000 bonus means you need to place bets totalling Rs 20,000 before that bonus converts to withdrawable cash. Your progress is tracked in real time in the Bonus section of your account. Different game types may contribute differently to wagering — slots usually count 100%, while some table games may count less.

Once you're registered on 1lee, log in and go to the Refer a Friend page to get your unique referral link. Share this link with friends — when they register using your link and make their first qualifying deposit, a referral bonus is credited to your account. There is no cap on the number of referrals. Referral bonuses are typically credited within 24 hours of the referred player completing their first deposit. Self-referrals (using your own link to create a second account) are not permitted and will result in both accounts being closed.

No — bonus funds must complete their wagering requirements before they become withdrawable. However, your real-money balance (funds you deposited directly) is withdrawable at any time, subject to any standard verification checks. If you choose to withdraw before completing wagering requirements, the outstanding bonus balance will be forfeited. The Bonus section of your 1lee account shows your exact wagering progress and the current bonus balance at all times.

Aviator is a crash-style game by Spribe available on 1lee. A plane takes off at the start of each round and a multiplier increases from 1x upward. You place a bet before the round starts and cash out at any multiplier before the plane "flies away" (crashes). If you cash out before it crashes, your bet is multiplied by your chosen multiplier. If the plane flies away before you cash out, you lose your bet. Each round's crash point is determined by a provably fair algorithm — no round can be predicted or manipulated. Visit Aviator Game for more detail.

Crash games on 1lee — including Aviator — use provably fair algorithms, meaning the result of each round is mathematically verifiable before and after the round by any player. RNG (Random Number Generator) slots and table games are provided by certified third-party developers such as Pragmatic Play, Spribe, Evolution Gaming, and Ezugi, all of whom hold independent certification from recognised testing bodies. 1lee does not modify game outcomes.

1lee's card games section includes both RNG (software) and live dealer versions of popular titles. Available titles include: Baccarat, Blackjack, Andar Bahar, Teen Patti, Poker variants, and more. Live versions are streamed in real time from studios by Evolution Gaming and Ezugi, with PKR table limits designed to be accessible for Pakistani players. The full catalogue is listed on the Card Games page.

Yes — all 1lee live casino games are fully optimised for mobile play. Live dealer tables stream to your Android or iOS browser without requiring any app download. A stable internet connection (4G or Wi-Fi) is recommended for the best live casino experience. On a 4G connection, live casino games typically use around 200–400MB of data per hour. Visit Live Casino for the full list of available tables and current bet limits.

1lee offers a wide range of progressive and fixed jackpot slots, all available to play in PKR. Progressive jackpots grow with every spin placed by players across the network — prizes can reach very large amounts. Fixed jackpots pay a set amount regardless of when they're hit. All jackpot slot prizes available on 1lee are denominated in PKR — no currency conversion involved. Browse the full range on the Jackpot Slots page.

1lee accepts the following payment methods for Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT (bank transfer from any Pakistani bank), Visa, and Mastercard. All transactions are processed in PKR with no currency conversion. 1lee does not accept cryptocurrency, foreign bank cards, or PayPal. The full list of available methods, current limits, and processing times is shown in the Cashier section of your account.

Yes. JazzCash is available for both deposits and withdrawals on 1lee. Deposits via JazzCash are credited to your 1lee wallet in real time. Withdrawals to JazzCash are typically processed within 30 minutes during business hours. The withdrawal will be sent to the JazzCash account linked to your registered mobile number. Keep your JazzCash account active and sufficiently unlocked (wallet limits raised if needed) to receive large withdrawal amounts.

Yes, both NayaPay and SadaPay are supported payment methods on 1lee. They can be used for deposits with the same minimum of Rs 500 and no fees charged by 1lee. Availability for withdrawals may vary based on payment provider limits — check the Cashier section of your account for the current status. If you encounter any issues using NayaPay or SadaPay, contact support at support@1lee.click with your transaction details.

Yes. 1lee uses 256-bit SSL/TLS encryption on all data transmitted between your device and our servers — the same standard used by banks. Your personal information, payment details, and account data are stored securely and are never sold to third parties. For full detail on what data is collected, how it's used, and your rights, refer to the Privacy Policy.

Never. 1lee support agents will never ask for your password under any circumstances — not via live chat, email, SMS, or any other channel. If you receive any message claiming to be from 1lee and asking for your password or OTP, it is a phishing attempt. Do not click any links in the message. Forward the message details to support@1lee.click and reset your password immediately if you provided any information.

Two-factor authentication (2FA) via OTP is available in your Account Settings under Security. Once enabled, every login from an unrecognised device will require a 6-digit OTP sent to your registered Pakistani mobile number. This means even if someone obtains your password, they cannot access your account without your phone. It's strongly recommended for all 1lee players to enable this feature, particularly those with larger balances.

Log in to your 1lee account, go to Account Settings, and open the Responsible Gaming tab. Select Deposit Limits and enter your preferred daily, weekly, or monthly cap. Reductions to your limit take effect immediately. Any increase to a limit requires a 24-hour waiting period — this delay is intentional to prevent impulsive decisions made during a losing session from undoing a sensible limit you set earlier. All responsible gaming tools are free and available to every 1lee player.

In Account Settings → Responsible Gaming, choose Self-Exclusion. Select your exclusion period: 1 month, 3 months, 6 months, 1 year, or permanent. The exclusion activates within 30 seconds of confirmation. Time-limited self-exclusions cannot be reversed before they expire — this is intentional. During any self-exclusion, your real-money PKR balance can be withdrawn. All promotional communications from 1lee stop immediately. For full details on available tools, visit the Responsible Gaming page.

A cool-off period is a short break from gaming — 24 hours, 48 hours, or 7 days — during which your account is suspended for betting and deposits. Unlike full self-exclusion, a cool-off is designed for players who want a brief pause rather than an extended break. It cannot be cancelled early. Withdrawals remain available during a cool-off. Self-exclusion is a longer-term measure (minimum 1 month) intended for players who have identified a problem or want a more serious commitment to stopping. Both are available free in your Account Settings.